Elf bar, Crystal bar & Lost Mary £3.50

Terms & Conditions

Please take the time to carefully read these Terms and Conditions, in particular, the limitations of our liability before using, which govern your use of our website (www.vapepal.co.uk), including the purchase of all Vapepal products and any other products through this website.

By using this website you agree to and accept these Terms and Conditions in full. You should save or print a copy of these Terms and Conditions for future use.

If you purchase any products through our website these Terms and Conditions will apply to any contract between us. If you do not accept these Terms and Conditions in full you must not use our website.

Vapepal reserves the right to amend these Terms and Conditions at any time without prior notification.


Information About Us

The website www.vapepal.co.uk is fully owned and operated by Vapepal, Portland House, Belmont Business Park, Durham, DH1 1TW

To contact us, please see our  page or by email at or by post at, Vapepal Support, The Old Brewery Business Centre, Castle Eden, Durham, TS27 4SU.


Our Products

The products are as described on our website and identified by you when you place an order. You should ensure that you have checked the product description on our website before placing your order. The product may vary slightly from the image of the product on our website.



All prices are in pounds sterling

The price of a product is as published on our website on the date you place your order. Prices are subject to change without notice at any time, but changes will not affect any order that has previously been placed by you. However, if the rate of VAT changes between the date of your order and the date of our acceptance of the order, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

It is possible that, despite our reasonable efforts, a product on our website may be incorrectly priced, we do not have to provide you with the products at the incorrect price. If we discover an error in the price of a product that you have ordered we will inform you of this error and give you the option to continue with your order at the correct price or to cancel your order. If you do not respond to us within 7 days, we will treat the order as cancelled.



You may pay for the product using the payment method that we will accept as indicated on our website.

We will request authority for payment from your card when you place your order. If we fail to receive authority for your payment, or if we reasonably believe that payment will be refused, we reserve the right to reject your order.



For full information please see our Delivery page


Accessing our Website

You must be 18 years or over and agree to accept these Terms and Conditions in full, if you are under 18 years old you are prohibited from accessing and using our website and/or services including the purchase of Vapepal products and any other products. When accessing our website you agree that you will only use our website for your own personal, non-commercial use.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

You are responsible for making all arrangements necessary for you to have access to our site including the use of equipment which is compatible with our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and that they comply with them.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


Opening your Account

You may place an order to purchase the product by opening an account on the website. To create an account, please follow the instructions on the website. It will be at our sole discretion as to whether we accept your application to create an account.

You will be asked to provide information including your name and email address when creating your account. Your email address will be used to identify you when you use our website. We reserve the right to terminate your account in the event that you provide an invalid email address. When placing an order, your order will be sent to the postal address you provide. We accept no responsibility for orders that are not received as a result of an incomplete or incorrect address being provided. You warrant that such information is true, accurate and complete and that you will notify us immediately if any part of this information changes.

You must be aged 18 years or over with a UK registered postal address to create an account on our website.

Only one account may be opened per individual user.

You will also need to provide a password in order to access your account. It is your sole responsibility to ensure that your password for your Vapepal account is kept confidential and you will be responsible for any damage or losses caused by unauthorised access resulting from your failure to keep your password secure.

You agree to notify us immediately in the event of any unauthorised use, or suspected unauthorised use of your password or account.

We have the right to terminate any user ID or password, whether chosen by you or allocated by us, If we suspect or have any evidence of misuse of your account, at any time, if in our opinion you have failed to comply with any of the provisions of these terms.


Cancelling your Account

We may temporarily suspend or cancel your account at any time and for any reason without notice.

You may cancel your account at any time and for any reason by contacting us by email. We may ask you to provide proof that you are the account holder.


Data Protection

We are committed to protecting your privacy, before proceeding please carefully read our Privacy Policy for full information on how we collect, use, process and manage the personal information you have provided to us. Any personal data that you provide to us on our website will only be used in accordance with these Terms and our Privacy Policy.

By providing your personal data to us you are consenting to its use in accordance with these Terms and our Privacy Policy.


Intellectual Property Rights

We own all the intellectual property rights and all material contained on the website (including but not limited to logos, trademarks, icons, images, text, graphics, website design, patents, digital downloads and software or code) and are protected by international copyright laws as well as intellectual property rights and laws. All such are hereby expressly rights reserved.

You can view, copy and print any part of this website for personal use only.

You must not modify the paper or digital copies of any material you have printed off or downloaded in any way.

You must not but not limited to post, redistribute, re-publish, edit, modify, rent, sell, copy, print, reproduce any material on this website for any commercial purposes.

You must not use any of Vapepal trademarks or the trademarks of any third parties which are included on our website without express written permission from the owner.

You must not alter, block or otherwise prevent display of any content of our website; or link to our website if the linker’s website may reasonably be considered to be obscene, defamatory, harassing, offensive or malicious, or if the linker’s website infringes any third party rights or otherwise does not comply with all applicable laws or regulations.


Our Liability

You understand and agree that we (including our company, employees, agents, officers, sub-contractors and affiliates) will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise for a) loss of profits, sales, business, revenue; b) loss of data; c) business interruption; d) loss of anticipated savings; e) loss of business opportunity, goodwill or reputation; f) intangible losses; g) any indirect, incidental, special and consequential loss or damages, arising out of or in connection with these Terms or your use of or inability to use our website or your reliance on the content of our website, even if you have advised us of the possibility of such losses.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Nothing in these Terms of use excludes or limits our liability for death or personal injury resulting from our negligence, or the negligence of our agents or employees, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

To the extent permitted by law, we exclude all conditions, warranties, representations or other Terms which may apply to our site or any content on it, whether express or implied. In particular, the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

We will not be liable in any way for loss, damage or expense that you incur arising directly or indirectly from any failure or delay in performing any of our obligations under these Terms caused by any circumstances beyond our control.


Force Majeure

We will not be liable in any way for loss, damage or expense that you incur arising directly or indirectly from any failure or delay in performing any of our obligations under these Terms caused by any circumstances beyond our control, which include but are not limited to vandalism, accident, break down or damage to machinery or equipment, fire, flood, acts of God, strike, lock-out or other industrial disputes (whether or not involving our employees) or legislative or administrative interference.

If such circumstances occur that affects our performance of our obligations to you, we will contact you as soon as reasonably possible to notify you and our obligations will be suspended and the time for performance of our obligations will be extended for the duration of those circumstances. Where the delivery of products to you is affected, we will arrange a new delivery date with you.


Our Site Changes Regularly

We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. We cannot guarantee that all the material on our site is up to date at all times.



Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site on any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage or attempt to bypass any payment or log on screens. We reserve the right to withdraw linking permission without notice.


Applicable Law

If you are a consumer, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. If you access this website from locations outside the UK, you are responsible for complying with all applicable local laws.

If you are a business, these Terms and Conditions, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.



We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our site.


Your Concerns

If you have any concerns about material that appears on our site, please contact us by email.