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Privacy policy

This Privacy Policy explains what we do with your personal information when you access or visit our website (www.vapepal.co.uk), or register an account with us, purchase our products, or contact us. We are committed to protecting and respecting your privacy and maintaining the security of any personal information we collect from you, or that you provide to us. We strictly adhere to the requirements of the data protection legislation in the United Kingdom (UK).

This policy together with our “Terms and Conditions” sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of applicable data protection legislation, the data controller is Vapepal. Portland House, Belmont Business Park, Durham, DH1 1TW. This means we decide why and how your personal information is used and are responsible for protecting it.

Please read this Privacy Policy in full.


Information We May Collect from You

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site www.vapepal.co.uk (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, enter a competition or a survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number and credit card information.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resources Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may collect your personal details from other sources including where emails are forwarded to you or where we receive your contact details in an automatic out of office response to an email sent by us.


Uses Made of the Information

We use information held about you in the following ways:

To provide you with information about other goods and services we offer that are similar to those that you have already purchase or enquired about; to notify you to changes to our services, and to improve and ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure and/or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

To tailor the content that we display to you; to deliver the services and correspond with you in relation to the product; for system administration and to report aggregated statistical information about browsing patterns and actions which does not identify any individual.

We may combine information received from other sources with the information you give to us and information we collect about you. We may use this information and the combined information for the purpose set out above.


Storage and Disclosure of Your Personal Data

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We may share your information with selected third parties including business parties, suppliers and subcontractors for the performance of any contract we enter into with them or you; analytics and search engine providers that assist us in the improvement and optimisation of our site.


Access to Information

The data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with this law. Any access request in providing you with details of the information we hold about you.


Changes to our Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check this page frequently to see any updates or changes to our Privacy Policy.


Cookies Policy

Use of Cookies

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the Vapepal website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.

Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.

The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you.

We use the following cookies:

Essential cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site and use a shopping basket.

Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you.

Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed.

By continuing to browse our site you agree to our use of cookies.


Managing Cookies

Most browsers provide ways for you to control how your PC handles cookies. This includes the ability to block all or different types of cookies. They also enable you to delete cookies that you already have. Further information on how to manage cookies can be found here: http://cookiepedia.co.uk/how-to-manage-cookies